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ABOUT US: Fuss3 Solutions Ltd are completely dedicated to your total satisfaction. ALL supplies are original OEM. If you have any suggestions or comments please email us at nick@fuss3.co.uk
REACHING US: If you need to reach us, please email us on sales@fuss3.co.uk . Alternatively, you can call on 01323 449333 or fax us on 01323 449222, or write to us at Fuss 3 Solutions Ltd, Unit 10, Swan Business Centre, Station Road, Hailsham, East Sussex BN27 2BY. Or just call in any time.
MAKING A PURCHASE: Making a purchase could not be easier - just browse our catalogue and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
RETURNS POLICY: Consumers only: Under the Consumer Protection (Distance Selling) Regulations 2000 you have a cooling off period in which to examine the goods as you would do in a shop.
You have the unconditional right to cancel during that period. The cooling off period begins as soon as the order is made and ends fourteen working days after the goods are delivered. Goods must be returned in resalable condition in the original manufacturer's packaging.
Please note this only applies if the items are unused and does not apply to unsealed consumables, such as cartridges, software, lamps, bulbs etc. Spare parts are not supplied on a trial basis. This does not affect your statutory rights.
Consumers and Businesses: Goods that do not conform with the Sale of Goods Act 1979 should be reported as soon as possible, so we can arrange their return and replacement or refund.
Fuss 3 Solutions Ltd Complaints Procedure
Fuss 3 Solutions Ltd is committed to providing a quality service and achieving the highest standards of conduct. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers. Therefore we aim to ensure that:
- Making a complaint is as easy as possible;
- We treat as a complaint any clear expression of dissatisfaction with our service which calls for a response;
- We treat it seriously whether it is made in person, by telephone, by letter, by fax, or by e-mail;
- We deal with it promptly, politely and, where appropriate, informally (for example, by telephone);
- We respond in the right way - for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc;
- We learn from complaints and use them to improve our service.
How do you make a complaint ?
- You can make a complaint in writing, by fax, by e-mail, by telephone or in person (by appointment please). If you are writing, faxing or e-mailing your complaint, please provide your telephone number if a response by telephone would be convenient. If you are e-mailing, please state if a reply by e-mail is required and, if not please provide a full postal address.
- If you know the part of the Department which is relevant to your complaint, or the name or title of an appropriate member of staff, please make your complaint direct to them (referring to this complaints procedure would be helpful).
- Please send any complaints in writing to the following address:
Fuss 3 Solutions Ltd
Unit 10, Swan Business Centre
Station Road
Hailsham
East Sussex
BN27 3LQ
- Please fax your complaints to 01323 449222
- Complaints via email should be sent to paula@fuss3.co.uk
- Make a complaint via telephone on 01323 449333
What happens next?
We will reply within 2 working days from when we receive your complaint.
If it is not possible to give you a full reply within this time, we will give you an interim response, telling you what is being done to deal with your complaint, when you can expect the full reply and from whom.
That full reply will include details of who to contact next if you believe that your complaint has not been dealt with properly.
If, following that second response, you are still not satisfied, you can ask for your complaint to be referred to either Dave Whelan or Mike Howard.
Do my goods look damaged ?
When you receive your order via courier, if items appear to be damaged, either make a note of this on the couriers paperwork or do not sign for them.
If you wish to make a purchase over the phone, call us on 01323 449333
Please note that invoice with order payment facilities are only available to customers who have accounts set up .
We accept Visa, Mastercard, Switch and Delta. We can only deliver orders to addresses within the United Kingdom mainland, therefore we only accept orders from within the United Kingdom mainland. We do not charge for any item until it is has been shipped. You may send your card information via phone, fax, mail or over the internet.
SHIPPING AND HANDLING: All orders within the UK mainland are subject to a next day courier delivery charge of £4.90. If ordering from outside of the UK, please call for a quote.
Exports of Xerox Phaser printers all over the world including the UAE.
DELIVERY SHEDULE: Goods ordered before 4.30pm will be delivered next working day. All items require a signature. Please ensure that someone can sign for the goods.
You can rest assured if you pop out for 10 minutes this is when the courier will try to deliver.
BACK ORDERS: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. This is before any charge is made.
TAX CHARGES: For orders made from the UK, 17.5% VAT is added.
CREDIT CARD SECURITY: All transactions on this site are processed using SSL (Secure Socket Layer), an encryption feature of software built into web browsers, preventing access to information exchanged between browser and server by anyone else. This protects the transfer of credit card details to our server. On most PCs you will see a padlock symbol at the bottom of your browser, indicating that the pages are being displayed under SSL encryption. Depending on your browser set up this may also display the security alert: "You are about to view pages over a secure connection, any information you exchange within this site cannot be viewed by anyone else on the web". Speedline in Association with the National Westminster Bank is used to process all secure orders.
PRIVACY POLICY: Fuss3 Solutions Limited do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
